If you experience any issues with your product, please don’t worry.
We’ll do our best to provide a quick and fair solution.
Before contacting us, you may find your answer here
Loyalty Program
Offer exclusive rewards
Order & Shipping
Looking for your order status
Shipping times
Check delivery times for different countries
Returns & refunds
For returns and refunds, please contact customer service.
After-sales support
Open Hours
Monday to Friday 09:30 - 23:30
nesugaramazon@gmail.com
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Popular Searched Questions
How do I join the affiliate program?
Simply sign up through our affiliate program page by filling out the registration form. Once approved,
you'll receive a unique affiliate link to start promoting our products.
How do I handle product after-sales service? Or how do I return the product?
You can contact the website's customer service or leave a message via email, informing them of your order number and the service you wish to receive.
My tracking shows delivered, but I didn’t receive my package
Please check with neighbors or your local carrier first.
If you still can’t locate your package, contact us and we’ll be happy to assist.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order is shipped, changes may not be possible.
How long does delivery take?
Order processing: 1-2 business days
Amazon US fulfillment: 5 business days (depending on delivery location)
Europe and other countries: 12-15 days
You will receive a tracking number via email after your order ships.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking link.
Please allow 24–48 hours for tracking updates to appear.
What is your return policy?
We offer a 30-day return policy from the date you receive your order.
To be eligible:
The item must be unused and in original condition
Original packaging is required
Please contact our support team before returning any item.
How long do refunds take?
Once your return is approved and received, refunds are typically processed within 2–3 business days, depending on your payment provider.